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MyT Connected Services

Life happens when you connect.

Whether you’re inside or outside your vehicle, you can stay in complete control of your Toyota with MyT, a whole new suite of connected services available through the MyT smartphone app and MyT Multimedia on your dashboard display—designed to make driving safer and more fun.

MyT App

Stay in control of your Toyota from your smartphone.


Using the MyT app on your smartphone, wherever you go, you can communicate with your car. Plan journeys from home, find your car, optimise your driving, receive driver analytics, and service maintenance notifications.

Hybrid Coaching

Be the best at Hybrid driving and lower fuel consumption. 
Through the MyT app, Hybrid Coaching gives you contextualised coaching on how you can improve your Hybrid driving, based on your previous journeys. So you can make the most of EV mode to lower your fuel consumption and minimise your environmental impact.

More MyT App Features
Find my Car

No matter how long you’ve been away.
Powered by Google Maps through the MyT mobile app, Find My Car helps you to locate your Toyota wherever it’s parked, while also letting you share its location with family and friends.

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Share To Car

The simple way to plan your journeys
Plan and share your car journey from the comfort of home or on the go with the MyT mobile app, then send the location directly to your Toyota, for a smooth start to your journey.

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Car To Door

Seamless navigation from car door to front door.
Automatically share directions to your destination between MyT Multimedia, your Toyota’s satnav system and your mobile phone, for those times when you need to complete the last part of your journey on foot.

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Driving Analytics

Take control of your journey history.
The MyT app acts as a car data logger, letting you retrieve past driving data, including speed, acceleration and mileage, for convenient business and general driving style analysis.

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Service Reminders

Never miss a service again.
MyT helps you keep your Toyota performing at its best with maintenance reminders based on your vehicle’s actual mileage, so you never miss a service again.

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Battery Guard

Always stay on top of your car’s battery level.
With a three step overview—from high to medium and low, you will never get stuck or be unable to start your car, because of your battery.

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Accident Assistant

Send alerts in case of an accident.
Your Toyota’s sensors register any bumps or collisions that take place whilst the vehicle is moving or stationary. Using the MyT app, you can call your local Toyota dealer or request a tow truck, as well as notify your family or friends in the event of an accident. You can also add photographs to the accident data to facilitate an insurance claim.

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Warning Lights

Drive safer with better understanding.
Keep in the know with our user-friendly explanation of what the various warning lights in your vehicle mean, as well as the level of urgency and the next possible steps you should take.

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Fuel Level

Stay on top of the fuel level of your car.
Wherever you are, you can remotely check the fuel level of your Toyota on the MyT app. So you can plan any required fuel stops in advance of your journey.

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Service & Maintenance

Convenient and transparent servicing.
Keep your Toyota in optimum condition—book a service online in a few simple steps on the MyT app and stay informed of your upcoming service, plus keep track of your Toyota’s maintenance history with an overview of previous actions performed on the vehicle.

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Vehicle Order Tracker

Stay up to date on your new order.
Follow the delivery status of your new Toyota—from the moment you place an order to when it arrives at your retailer, ready for you to collect.

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Mark my Location

To help you find your vehicle.
Even if your car is not connected, you’re able to pin your location to help you easily find your way back to your vehicle.

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Click below to download the MyT app now.

MyT Multimedia

Intuitive in-car navigation and entertainment system.


MyT Multimedia features Real Time Navigation, Speed Camera Alert, fuel stations, as well as POI (Point Of Interest). MyT Multimedia also includes support for Apple CarPlay and Android Auto, that allow you to connect, play music and use your favourite smartphone apps on the dashboard display.
 

Real Time Traffic Information

Calculates your route based on real time traffic.
Always be informed of the traffic situation on the way to your destination. Your in-car navigation system will adapt to the events and propose alternative routes matching your preference.  

POI car
Point of Interest

Whatever your interests, find it quicker with POI.
With our intuitive Google-powered POI, you will always find up-to-date information on what’s available near you.  

More MyT Multimedia Features
Speed Camera Alert

Community-based speed camera alerts.
You’ll never get caught out by a speed camera again. With our technology, Coyote and Cyclops, you’ll always know when you are approaching a speed camera, and you can even support the community by declaring a new speed camera.  

MyT App
Fuel Stations

Refuelling has never been easier.
Find fuel stations based on your preferences—whether that’s price or the particular company you have a fuel card with. You can choose to fill up at your destination, en route or wherever’s closest to your current location.  

MyT App
Google Street View

Know what you’re looking for before you get there.
With Google Street View, you can see a 360 view of your final destination, so you can visualise the location and find it easier.  

MyT App
Parking

Find parking nearby, at your destination or on your route.
Make your choice depending on the price, the parking company or its distance from your current location.  

MyT App
Smartphone Integration

With support for Apple CarPlay and Android Auto.
Stay connected whilst in your Toyota with Apple CarPlay and Android Auto. You can connect your smartphone, play music and use your favourite smartphone apps on the dashboard display.  

MyT App

FAQ

Driving in a Toyota has never been better, and with MyT Connected Services the experience becomes even smoother, so you're always comfortable and in control, no matter where your drive takes you.

Technology doesn’t have to be intimidating. We have the answer to all your MyT Connected Services questions.

With MyT Connected Services your car communicates seamlessly with the outside world. You can drive more efficiently and intelligently. We’ve made it as simple and intuitive as possible, but we’re sure you still have questions. We’re happy to answer them.

MyT Connected Services

What are MyT Connected Services?

MyT Connected Services is comprised of the MyT App and MyT Multimedia. Each suite is host to its own set of features, that make driving safer and more fun, in and out of your car.

The MyT App lets you communicate with your car, wherever you are. You can plan journeys, locate your parked car, and find information on when your car is due to receive maintenance. The Hybrid Coaching feature analyses your driving and tells you how you can improve fuel efficiency when driving your hybrid.

MyT Multimedia allows you to connect your smartphone (compatible with iOS & Android) to your car*. Your favourite apps, like Spotify, Whatsapp, Audible, Google Maps and Waze, can be used in your car, and controlled via Siri Voice Assist or OK Google. MyT Multimedia also gives you access to useful information like real-time traffic alerts and speed camera alerts and allows you to search for points of interest in the navigation. *for compatible models

Why should I create a MyT account?

With a MyT account, you can manage your multimedia system, and receive useful insights on your car through the MyT App and the My Toyota Customer Portal.

What is the difference between the MyT App and the My Toyota Customer Portal?

The same credentials grant you access to both the MyT App and the My Toyota Customer Portal.   

The MyT App allows you to use the following MyT Connected Services:   

• Find My Car 
• Send-to-Car
• Car-to-Door 
• Hybrid Coaching      
• Driving Analytics        
• Service Booking
• Service Reminders
• Service History 

The My Toyota Customer Portal gives you detailed information on your car and allows you to buy and manage services. The following services are available in the portal:

• Car purchase history, car ownership details, and order tracking
• Send-to-Car
• Service Booking
• Service Reminders
• Service History
• Vehicle Information
• Owner Manual
• Map Updates  
• Manage profile settings

Can I use MyT Connected Services in another Toyota?

The MyT App is tied to the vehicle identification number (VIN) of the car and the owner of the car, so you’ll only be able to use the app connected services in that car.

You can use MyT Multimedia in another Toyota, as long as it has been activated and is still in the validity period.

Can other members of my family use MyT Connected Services?

The use of MyT App Connected Services is limited to the owner of a car, but the vehicle identification number (VIN) can be added to multiple accounts.

MyT Multimedia can be used by anyone driving that car.

I have a car that should have MyT Connected Services available, but I think they aren’t activated. What should I do?

MyT Connected Services is comprised of the MyT App and MyT Multimedia. Each suite is host to its own set of features and must be activated separately.

If you are unsure if your MyT App Connected Services is activated go the MyT App. Click on the wheel icon which can be found in the top right-hand corner of the home screen. Go to ‘Settings’ and choose the ‘Car’ tab. If you see the message ‘Activate connected services’, it means that they are not yet activated. You’ll need to visit your retailer to activate MyT App Connected Services.

A quick way to check if MyT App Connected Services is on is to check if your last trip details are displayed on the home screen of the app.

To activate MyT Multimedia Online Navigation Connected Services connect your smartphone with your car, using either Bluetooth or wi-fi tethering, then click on the ‘Setup’ tab. From there click on the ‘Online’ tab, then the ‘Toyota Online’ tab, and choose an existing account. Enter your MyT credentials. Entering your details will start your 3 years of free service. You can check the expiration date of your MyT Multimedia subscription in the My Toyota Customer Portal.

If you don’t have an existing account, you can directly create one in your car, by choosing the ‘New Account’ option.

How do I change my MyT password?

You can change your password in the MyT App. From the wheel icon, which can be found in the top right-hand corner of the home screen, click in the ‘Settings’ menu. Choose change password, and fill in your current and new password. Then confirm the new password, and save.

If you’ve forgotten your password you can request a new one at the login screen, by entering your email address.

MyT App

Which platforms support the MyT App?

The MyT App is supported on both iOS and Android devices.

Are MyT Connected Services available for my car?

MyT Connected Services are available with the following Toyota cars:

• New RAV4 (from November 2018 production on)
• New Corolla H/B and Touring Sports (from January 2019 production on)
• New Camry (from January 2019 production on)
• New C-HR (from October 2019 production on).

 How much do these services cost?

MyT Connected Services is included with the purchase of any MyT Connected Services compatible Toyota, for a span of ten years.

How do I change my MyT password?

No. MyT App Connected Services is tied to the vehicle identification number (VIN) of the car and the owner of the car. There can be only one account accessing connected services.

How long do MyT Connected Services remain active?

The connected services of the MyT App will function for 10 years. Toyota will cover the cost of data used to provide connected services for 10 years, but the MyT App will function even without connected services.

What if I buy a secondhand Toyota? Are MyT Connected Services available?

If you buy a secondhand Toyota, that supports MyT App Connected Services, visit your retailer to confirm that you are the owner of the car. You’ll then be able to activate MyT App Connected Services.

Where can I find the version number of the MyT App installed on my phone?

To check the version number on:

       iPhone: open ‘Settings’, go to ‘General’ and ‘Usage’. Under the ‘Storage’ section, choose the MyT App to see the version number.

       Android: open ‘Settings’ and tap ‘Apps & Notifications’. Go to the list of installed apps on your device. On the apps list screen, select MyT App for details on its version number.

We suggest you turn on automated updates for the MyT App. We’re continuously adding new features.

How can I download the MyT App?

Go to the iOS App Store or Google Play Store and search for ‘Toyota MyT App’. Then download the app, entirely free of charge.

How can I create an account?

Create an account directly in the MyT App, and fill in the requested personal details.

You’ll then have to activate your account via an activation email you will receive before you can use all the features on the MyT App. In addition, to use connected services your dealer needs to register you as the owner of the car.

How do I activate MyT App Connected Services for my car?

From the home screen, click on the wheel icon which can be found in the top right-hand corner. Go to ‘Settings’ and choose the ‘Car’ tab.
Click on ‘activate connected services’.

• If you receive a message saying ‘connecting’ you will be able to use connected services after you’ve made 2 trips in your car, at a speed greater than 10km/h.
• If you receive a message saying ‘please contact your Toyota dealer so they can help you complete the process’, you will have to visit your dealer to verify ownership.`
• Only for Toyota Aygo MY 2020 from June production: If you do not see the ‘Activate connected services’ button, please switch ignition on of your vehicle and wait for minimum 1 minute, then restart MyT App and press ‘Activate connected services’.
For more information please consult our how-to guide.

Why am I receiving the message ‘go to your retailer’ in the MyT App?

If you receive the message ‘Please go to your retailer’ in the MyT App when trying to activate MyT Connected Services, it means that at the time of order, your email address was not set-up as the email of the car’s owner. You will have to visit your retailer to confirm ownership.

MyT App indicates that I should wait for activation to take place, even after I agreed to all the privacy rules.

To finish your activation, you’ll need to make 2 trips at a speed greater than 10 km/h. Afterwards,the MyT App Connected Services will be activated and visible in the app.

When can I access MyT App Connected Services ?

You can access them at any time. Car data is sent to the app when the engine is turned off. You’ll be able to view the details of your last trip after the engine has been switched off. Mobile data coverage is needed to send data, so it may not work underground.

I can’t find all my journeys in the MyT App. Where can I find them?

Go to the ‘Services’ dashboard and choose ‘Driving Analytics’. Select the ‘ All Trips’ tab to see your previous trips and then click on a trip to access the related driving analytics. You can also find details on your last journey on the ‘Home’ dashboard.

The Share to Car feature doesn’t work. Destinations are not transferred to my navigation system. How can I set it up?

My car is not equipped with a navigation system. Can I use the Share to Car feature anyway?

The Share to Car feature requires a navigation system to function.

How does Car to door work?

Car to door is available in the MyT App homescreen. The feature is available in your in-car navigation, when you parked somewhere other than your final journey destination.

For more information please visit our how-to-guide.

How does Privacy Mode work?

Privacy Mode is available in the MyT App ‘Settings’ page. You can switch it on or off yourself. When you switch on the Privacy Mode you disable the GPS function and we will not be able to track your car location. For more information please visit our how-to-guide.

 What should I do if I sell my Toyota?

Remove the car from your MyT account. Don’t cancel your account, as any future Toyota cars you may own can be added to the account. Don’t forget to inform the new owner of the car that it is equipped with MyT App Connected Services.

How can I deactivate MyT App Connected Services?

If you want to temporarily stop MyT App Connected Services, you can turn on Privacy Mode to disable GPS function.

If you want to permanently stop MyT app Connected Services, on the MyT App go to the wheel icon. Choose ‘Settings’, then go to the ‘Car’ tab. From there you can permanently deactivate MyT App Connected Services.

What if I remove the VIN number of the car from MyT account? Do the services stop working?

MyT App Connected Services will stop if your vehicle identification number (VIN) is removed from your account.

Can I receive data like the level of fuel left in the tank? Or whether the doors are locked?

This service is not yet available, but we are constantly working to add more connected services to the MyT App. We will regularly update the app, so be sure your app stays up to date. The easiest way to do so is to enable auto-updates in your app store.

MyT Multimedia

What is MyT Multimedia and what does it have to offer?

MyT Multimedia includes several navigation online services, providing useful real-time information, like traffic info and speed cam alerts.

These features require the internet to function. You need to connect your mobile device (using wi-fi or Bluetooth tethering) or any wi-fi device/network to the car.  

Every new Toyota comes with 3 years of free map updates for the navigation system, as well as other services like :

• Real-Time Traffic
• Coyote (where available) or Cyclops
• Google Streetview (where available)
• Point of Interest
• Fuel
• Parking
• Weather


For more information please visit our how-to-guides on how to activate Online Navigation Connected Services and how to use them. Insert links to How to how to activate Online Navigation Connected Services and How to use Online Navigation Connected Services

MyT Multimedia also includes smartphone integration. This allows you to connect your smartphone (compatible with iOS & Android) to your car. Your favourite apps, like Spotify, Whatsapp, Audible, Google Maps and Waze, can be used in your car, and controlled via Siri Voice Assist or OK Google.

Some models (the New C-HR, Yaris and AYGO, depending on the grades/option taken (NMSCs localization for grade compatibility), the new Supra*) are compatible with Apple CarPlay, and Android Auto.
* Only compatible with Apple CarPlay

Why do I need an internet connection for MyT Multimedia online navigation connected services? How does it differ from normal navigation?

Embedded navigation systems receive data from a GPS satellite signal. MyT Multimedia requires an online connection to receive necessary data for Real-Time Traffic, Coyote (where available), Google Streetview (where available), Weather, Fuel, and Parking, and online POI.

Is my car compatible with MyT Multimedia?

All Toyota models currently on sale include online navigation services. However AYGO and Supra have their own set of connected services.

Smartphone integration is available on certain current generation Aygo grades, certain current generation Yaris grades, the new Supra (only works with Apple CarPlay), and new C-HR models as of October 19 production (NMSCs localization for grade compatibility).Check with your retailer to see if smartphone integration is available.

How much does MyT Multimedia cost?

The first 3 years (NMSCs localization for duration) of MyT Multimedia navigation online services are free. After that, you can purchase a subscription. Our map care package includes all of our map updates and related online services, and our service pack includes our online services features. You can purchase a subscription in our e-Store. Check the e-Store for the latest prices.

What happens after my 3 years of free MyT Multimedia are over? Will you notify me?

You will get a notification on the screen of your in-car multimedia system 30 days before the free 3-year period ends.
In the e-Store, you can renew the Map Care pack for either 1, or 3 years. When renewing our Service Pack, you can choose between 1, 2 or 3 years. Check the e-Store for prices.

What is the e-Store and where can I find it?

You can access the e-Store through the multimedia system of your car or in the My Toyota Portal.
In the customer portal e-Store, accessed from the My Toyota Portal, you can purchase the services offered by MyT Multimedia. You can also check the status of your current subscriptions in the e-Store. On the e-Store go to the ‘Purchased’ tab to see which subscriptions are active, and the time remaining on them.

If you access the e-Store application from your car multimedia system you can download services like Coyote (previously bought on the portal). You can find the e-Store by going to the ‘Menu’ section, then going to apps, and choosing ‘In Car’.

How can I purchase services from MyT Multimedia?

You can purchase services from the My Toyota Customer Portal. To find out which services you already have, click on ‘Purchased’.

I bought a secondhand Toyota. MyT Multimedia Online Navigation Connected Services are already activated . Do I need to re-activate it?

You can use it right away, you’ll just need to tether Bluetooth to enable navigation online connected services. However, we recommend that you enter your MyT / My Toyota credentials to link the multimedia to your account. You will then be able to purchase services or Map Care from the portal and use Share to Car from the MyT App.

How do I create a MyT Multimedia account?

The same account is used for both MyT App and My Toyota Portal. If you don’t have one, we recommend you download the app and create one from there.
You can also create an account via the multimedia (you will need to accept the terms of use within 14 days in the My Toyota Portal ).

How do I activate MyT Multimedia and enable Online Navigation Connected Services?

You can activate it through the multimedia system of your car. Please note that your car has to be connected to the internet, either by Bluetooth tethering, wi-fi tethering or even by using the wi-fi from your home (if your car is parked within range of it), as the services offered by MyT Multimedia are internet-based. For a step-by-step explanation, please read the guide.
Once connected the 3 free years of navigation online connected services will begin. If you don’t follow this process you will not be able to enjoy those services.

How can I set-up a wi-fi connection by tethering wi-fi in my car?

Not all new Toyota cars are compatible with wi-fi tethering, but all new models are Bluetooth tethering compatible.

Go to the menu of your multimedia system and press ‘Setup’, then ‘wi-fi’ and ‘Turn wi-fi power on’. Select your network, enter the password and select ‘OK’. When successful you will get a message telling you that the navigation system has successfully connected with the hotspot.
You can find a step-by-step guide below.

How can I tether Bluetooth?

Go to the menu of your multimedia system and choose ‘Settings’. Then select ‘Bluetooth connection’ and follow the steps to set up the network connection. Then on your smartphone, you need to enable Bluetooth tethering. You can find a step-by-step guide below.

How can I install and activate Coyote?

Go to the menu of your multimedia system and go to the e-Store’s ‘In Car' section (you need an online connection and have to be logged in). Select the Coyote app and choose ‘install’. A pop-up will appear when Coyote is installed. When opening it, select ‘OK’ to start it automatically. Coyote will now always appear as available under ‘apps’.  

Please note that Coyote can only be used after you’ve driven 200 km in your car.

For more information please visit our how-to-guide.

How does Apple CarPlay or Android Auto work?

Apple CarPlay can be activated by plugging your iOS device into the car’s USB port. In the infotainment unit, click on the ‘menu’ button, and then click on ‘Car Play’.

Android auto can be activated by first downloading the Android Auto app. Then plug your Android device into the car’s USB port. In the infotainment unit, click on the ‘menu’ button, and then click on ‘Android Auto’.

Can I use Google Maps, Waze, or Spotify in my car?

Yes, provided you have an online connection with your smartphone. You'll also need a cable to plug your smartphone into your car. If you have an android phone, you will need to install the Android Auto app. The apps will then be available through the ‘Android Auto/ Apple Car Play’ menu on the infotainment screen.  

The new Toyota C-HR, the current generation of Yaris (certain grades), the current generation of AYGO (certain grades) and Supra (only features Apple car play) offer smartphone integration.

How can I enable Share to Car from the MyT App?

With the Share to Car feature, you can prepare for your journey in advance by searching for directions on your mobile device, and then sending them to your car. You’ll need a car with in-car navigation features, and a MyT account with your car registered to your account.  

To enable this feature, you’ll need to link your car to your MyT account.   

 You can do this in one of two ways:  

• In your car, with Bluetooth or wi-fi tethering active, click on ‘Set-Up’ in multimedia. Go to the 'Online' tab, and choose ‘Toyota online’, and then ‘Existing account’. Enter your MyT credentials. You then need to go to the MyT customer portal. You’ll have received the message ‘we found a new device ID’. Confirm, and you’re all set up.
• You can also enable the Share to Car feature directly in the app, by going to the car menu, choosing the wheels icon, go to 'Settings', and then in the ‘Car' tab choose the register a multimedia device option. Follow the instructions in your app and note that you’ll have to be in your car to finalize the pairing process.

 For more information please visit our how-to-guide.

How do I update software and maps? Does this happen automatically?

Over-the-air map updates are possible with the latest 2019 multimedia systems, activated in the e-Store for the latest compatible models. For more information please consult our how-to guide. 
You can also manually update your system by downloading updates from the My Toyota Portal e-Store, and putting them on a USB stick, and connecting it to your car.

What’s the best way to plan a route?

You can use the Share to Car feature in the MyT App to plan your route. First, go to the ‘Services’ tab, choose ‘Share to Car’, click on where to, enter the address, and from you can program a trip with up to 9 stops and a final destination by clicking on the ‘+’ button. Then press ‘send to car’.

Once in your car, make sure you have a wi-fi connection. The easiest method is to tether Bluetooth to your smartphone. Once an internet connection is established in your car can download the journey. go to favourite destinations in the multimedia unit, and you will find your pre-planned journey.

For the new RAV4, the new Corolla, New Camry, and New C-HR the journey can be found under the favourite menu. For more information please consult our how-to guides on How to Share to car and How to find in-car, Share to car journeys.

When do my 3 free years of MyT Multimedia start?

Your 3 year term starts when you put your MyT credentials into the infotainment unit.

How can I check the expiration date of my Map Care and MyT Multimedia services subscriptions?

You will get a notification on the screen of your in-car multimedia 30 days before the free 3 year period ends every week. 15 days before the free 3 year period ends you'll receive the same message every day. After your 3 year period has ended, a message will be shown each time you try to use the app.

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