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MyT Connected Services

Life happens when you connect.

Whether you’re inside or outside your vehicle, you can stay in complete control of your Toyota with MyT, a whole new suite of connected services available through the MyT smartphone app and MyT Multimedia on your dashboard display—designed to make driving safer and more fun.

MyT App

Stay in control of your Toyota from your smartphone.


Using the MyT app on your smartphone, wherever you go, you can communicate with your car. Plan journeys from home, find your car, optimise your driving, receive driver analytics, and service maintenance notifications. For full disclaimers, please click here.

More MyT App Features
Find my Car

No matter how long you’ve been away.
Powered by Google Maps through the MyT mobile app, Find My Car helps you to locate your Toyota wherever it’s parked, while also letting you share its location with family and friends.

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Share To Car

The simple way to plan your journeys
Plan and share your car journey from the comfort of home or on the go with the MyT mobile app, then send the location directly to your Toyota, for a smooth start to your journey.

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Car To Door

Seamless navigation from car door to front door.
Automatically share directions to your destination between MyT Multimedia, your Toyota’s satnav system and your mobile phone, for those times when you need to complete the last part of your journey on foot.

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Driving Analytics

Take control of your journey history.
The MyT app acts as a car data logger, letting you retrieve past driving data, including speed, acceleration and mileage, for convenient business and general driving style analysis.

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Service Reminders

Never miss a service again.
MyT helps you keep your Toyota performing at its best with maintenance reminders based on your vehicle’s actual mileage, so you never miss a service again.

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Battery Guard

Always stay on top of your car’s battery level.
With a three step overview—from high to medium and low, you will never get stuck or be unable to start your car, because of your battery.

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Accident Assistant

Send alerts in case of an accident.
Your Toyota’s sensors register any bumps or collisions that take place whilst the vehicle is moving or stationary. Using the MyT app, you can call your local Toyota dealer or request a tow truck, as well as notify your family or friends in the event of an accident. You can also add photographs to the accident data to facilitate an insurance claim.

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Warning Lights

Drive safer with better understanding.
Keep in the know with our user-friendly explanation of what the various warning lights in your vehicle mean, as well as the level of urgency and the next possible steps you should take.

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Fuel Level

Stay on top of the fuel level of your car.
Wherever you are, you can remotely check the fuel level of your Toyota on the MyT app. So you can plan any required fuel stops in advance of your journey.

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Service & Maintenance

Convenient and transparent servicing.
Keep your Toyota in optimum condition—book a service online in a few simple steps on the MyT app and stay informed of your upcoming service, plus keep track of your Toyota’s maintenance history with an overview of previous actions performed on the vehicle.

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Vehicle Order Tracker

Stay up to date on your new order.
Follow the delivery status of your new Toyota—from the moment you place an order to when it arrives at your retailer, ready for you to collect.

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Mark my Location

To help you find your vehicle.
Even if your car is not connected, you’re able to pin your location to help you easily find your way back to your vehicle.

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Click below to download the MyT app now.

MyT Multimedia

Intuitive in-car navigation and entertainment system.


MyT Multimedia features Real Time Navigation, Speed Camera Alert, fuel stations, as well as POI (Point Of Interest). MyT Multimedia also includes support for Apple CarPlay and Android Auto, that allow you to connect, play music and use your favourite smartphone apps on the dashboard display.
 

Real Time Traffic Information

Calculates your route based on real time traffic.
Always be informed of the traffic situation on the way to your destination. Your in-car navigation system will adapt to the events and propose alternative routes matching your preference.  

POI car
Point of Interest

Whatever your interests, find it quicker with POI.
With our intuitive Google-powered POI, you will always find up-to-date information on what’s available near you.  

More MyT Multimedia Features
Speed Camera Alert

Community-based speed camera alerts.
You’ll never get caught out by a speed camera again. With our technology, Coyote and Cyclops, you’ll always know when you are approaching a speed camera, and you can even support the community by declaring a new speed camera.  

MyT App
Fuel Stations

Refuelling has never been easier.
Find fuel stations based on your preferences—whether that’s price or the particular company you have a fuel card with. You can choose to fill up at your destination, en route or wherever’s closest to your current location.  

MyT App
Google Street View

Know what you’re looking for before you get there.
With Google Street View, you can see a 360 view of your final destination, so you can visualise the location and find it easier.  

MyT App
Parking

Find parking nearby, at your destination or on your route.
Make your choice depending on the price, the parking company or its distance from your current location.  

MyT App
Smartphone Integration

With support for Apple CarPlay and Android Auto.
Stay connected whilst in your Toyota with Apple CarPlay and Android Auto. You can connect your smartphone, play music and use your favourite smartphone apps on the dashboard display.  

MyT App

FAQ

Driving in a Toyota has never been better, and with MyT Connected Services the experience becomes even smoother, so you're always comfortable and in control, no matter where your drive takes you.

Technology doesn’t have to be intimidating. We have the answer to all your MyT Connected Services questions.

With MyT Connected Services your car communicates seamlessly with the outside world. You can drive more efficiently and intelligently. We’ve made it as simple and intuitive as possible, but we’re sure you still have questions. We’re happy to answer them.

MyT Connected Services

What are MyT Connected Services?

MyT Connected Services consist of the MyT App on your mobile device and the MyT Multimedia system in the vehicle. Each suite is host to its own set of features that make driving safer and more fun, both in and out of your car.

The MyT App lets you communicate with your car, wherever you are. You can plan journeys, locate your parked car, find information on when your car is due to receive maintenance, check your vehicle data and receive important notifications about your car.

MyT Multimedia allows you to connect your smartphone (compatible with iOS & Android) to your car*. Your favourite apps, like Spotify, WhatsApp, Audible, Google Maps and Waze, can be used in your car, and controlled via Siri Voice Assist or OK Google. MyT Multimedia also gives you access to useful information like real-time traffic alerts and speed camera alerts and allows you to search for points of interest in the navigation.

*for select models

Why should I create a MyT account?

With a MyT account, you can manage your multimedia system, and receive useful insights on your car through the MyT App and the My Toyota Customer Portal/Personal Site.

What is the difference between the MyT App and the My Toyota Customer Portal?

Most of the features are available on both the MyT App and for the Customer Portal/Personal Site (website) with the same login details. The difference is that the use-case for both platforms is different. The MyT app is mainly to always be connected with your car, while the Customer Portal/Personal Site gives you the opportunity to do more extensive reporting, download owner manuals and enable other multimedia features (map updates, Wi-Fi pack, etc.)

Can I use MyT Connected Services in another Toyota?

The MyT App is tied to the vehicle identification number (VIN) of the car and the owner of the car, so you’ll be the only one able to use the connected services for that car. You can use MyT Multimedia in another Toyota, as long as it has been activated and is still within the validity period.

Can other members of my family use MyT Connected Services?

Yes, MyT Connected Services can be added to multiple accounts but can only be activated on one account at any one time.

I have a car that should have MyT Connected Services available, but I think they aren’t activated. What should I do?

MyT Connected Services consist of the MyT App and MyT Multimedia. Each suite is host to its own set of features and must be activated separately.

A quick way to check if MyT App Connected Services is active, is to check if your last trip details are displayed on the home screen of the app.

If you are unsure if your MyT App Connected Services are activated, first select the correct car from your Garage, then click on "Connected Services Center". Under the "Available" tab select "Connected Services", then follow the flow to activate the Connected Services that are available for your vehicle.

To activate Toyota Online connect your smartphone with your car, using either Bluetooth or Wi-Fi tethering, then click on the ‘Setup’ tab. From there click on the ‘Online’ tab, then the ‘Toyota Online’ tab, and choose an existing account. Then enter your MyT credentials.

Entering your details will start your 3 years of free service. You can check the expiration date of your MyT Multimedia subscription via the My Toyota Customer Portal.

If you don’t have an existing account, you can directly create one in your car, by choosing the ‘New Account’ option.

On vehicles equipped with Toyota Smart Connect, you can easily scan the QR code generated on the Head Unit with the MyT app or alternately introduce it manually into the app. Then activate the smart services in the Connected Services centre on the MyT app.

For more information please see our How-to-guides.

How do I change my MyT password?

The account details are the same for the MyT app and MyT Customer Portal/Personal Site. On both platforms the password can be changed.

To change your password you can go to your account details and choose 'Change password' or go to the login screen and select 'forgot password'.

MyT Smart Services

What are Smart Connect vehicles?

These are vehicles equipped with Toyota Smart Connect, our latest & most advanced multimedia and connectivity system. This device supports additional connectivity features that bring additional levels of comfort and control (e.g. lock/unlock doors, switch on hazard lights, remote climate control,...).

What are MyT Smart Services?

MyT Smart Services consists of the MyT App and MyT Multimedia. Each suite is host to its own set of features, that enhance driver safety and timely arrival to the destination.

The MyT App lets you communicate with your car, wherever you are. Depending on the Smart Connect vehicle you have you may enjoy one or more of these features: search on-street or off-street parking, find fuel stations, navigate while being informed real-time about events on the road or voice commands to your vehicle.

At this moment, MyT Smart Services is only available on New Yaris and Yaris Cross.

How long do MyT Smart Services remain active?

The Smart Services of the MyT App are active for 4 years. Toyota will cover the cost of data used to provide Smart Services for 4 years. The MyT App will function even when Smart Services are no longer active.

How do I activate Smart Services?

You can simply use the MyT app to scan the QR code generated on the multimedia unit in the car or alternately introduce it manually on the app.

Do I need to activate Connected Services before activating Smart Services?

No. Activation of Smart Services or Connected Services can be done independent of each other.

MyT App

Which platforms support the MyT App?

The MyT app is supported on:
- iOS devices with version 11.0 or higher
- Android devices with version 6.0 or higher but not from the brand Huawei (Huawei launched their own HarmonyOS operating system in June 2021)

Are MyT Connected Services available for my car?

MyT Connected Services are available on the following Toyota cars:

•Yaris (as from June 2021)
•Yaris Cross
•C-HR (as from October 2019)
•Corolla Hatchback & Touring Sports (as from January 2019)
•Corolla Sedan (as from November 2020)
•RAV4 (as from November 2018)
•Camry (as from January 2019)
•Highlander (as from October 2020)
•Mirai (as from November 2020)
•Hilux (as from August 2021 - depending on grade)

 How much do these services cost?

MyT Connected Services is included with the purchase of any MyT Connected Services compatible Toyota vehicle, for a span of ten years. Connected Services for vehicles equipped with Smart Connect is included for a span of 4 years.

How do I change my MyT password?

The account details are the same for the MyT app and MyT Customer Portal/Personal Site. On both platforms the password can be changed.

To change your password you can go to your account details and choose 'Change password' or go to the login screen and select 'forgot password'.

How long do MyT Connected Services remain active?

The Connected Services of the MyT App will function for 10 years. Toyota will cover the cost of data used to provide connected services for 10 years, but the MyT App will function even without connected services.

What if I buy a secondhand Toyota? Are MyT Connected Services available?

If you buy a second-hand Toyota that supports MyT App Connected Services, you can activate it directly from your My T app given that you can prove physical access to the car (via exact mileage or QR code scanning). Please visit your retailer to change the ownership of the car to your name in order to enjoy the full functionality of the app.

Where can I find the version number of the MyT App installed on my phone?

On the bottom left of the app login screen or at the bottom of the settings menu.

How can I download the MyT App?

Go to the iOS App Store or Google Play Store and search for ‘MyT App’. Then simply download the app, entirely free of charge.

How can I create an account?

The account is shared between the MyT app and Customer Portal/Personal Site. On both platforms an account can be created from the login screen. After the creation of an account you will receive an activation email which you have to confirm before you can access your account and add your vehicle(s).

How do I activate MyT App Connected Services for my car?

In the MyT app, first select your car from the Garage, then click on "Connected Services Center". Under the "Available" tab select "Connected Services", then follow the flow to activate the Connected Services that are available for your vehicle.

In case one or more connected cars in the Garage have not yet been activated, you will be prompted with a welcome screen to activate Connected Services each time you log into the app. If you skip this step, you can still activate it at a later stage by following the steps above.

For more information please see our How-to-guide.

Why am I receiving the message ‘go to your retailer’ in the MyT App?

Your retailer will need to confirm your identity to ensure that unauthorized persons are not able to access any personal data of Toyota customers.

You are requested to visit your retailer because protecting customer personal data is a priority at Toyota.

MyT App indicates that I should wait for activation to take place, even after I agreed to all the privacy rules.

To complete your activation, you’ll need to make 2 trips at a speed greater than 10 km/h. MyT App Connected Services will then be activated and visible in the app.

When can I access MyT App Connected Services ?

You can access them at any time. Car data is sent to the app when the engine is turned off. You’ll be able to view the details of your last trip after the engine has been switched off. Mobile data coverage is needed to send data, so it may not work underground.

I can’t find all my journeys in the MyT App. Where can I find them?

Go to the ‘Services’ dashboard and choose 'Hybrid Driving Coach' (for Hybrid vehicles) or ‘Driving Analytics’ (for non-Hybrid vehicles). Select the ‘All Trips’ tab to see your previous trips and then click on a trip to access the related driving analytics. You can also find the details of your last journey on the ‘Home’ dashboard.

My car is not equipped with a navigation system. Can I use the Share to Car feature anyway?

No, the 'Share to Car' feature requires a navigation system to function.

How does Privacy Mode work?

When you switch on Privacy Mode you disable the GPS function and we will not be able to track your car's location. Privacy Mode is available in the MyT App under 'Car Settings '. From the car section slide to the right, then click on 'Car Settings'. There you can switch Privacy Mode on or off.
If your vehicle is equipped with the Smart Connect system you will only be able to see the Privacy mode status via the app. Switching it on/off has to be done via the vehicle's multimedia system.

For more information please see our How-to-guide.

 What should I do if I sell my Toyota?

Remove the car from your MyT account. Don’t cancel your account, as any future Toyota cars you may own can be added to the account. Don’t forget to inform the new owner of the car that the vehicle is equipped with MyT App Connected Services.

How can I deactivate MyT App Connected Services?

If you want to temporarily stop MyT App Connected Services, you can turn on Privacy Mode to disable the GPS function. From the 'Car' section slide to the right part of the slider, click on 'Car settings', then switch Privacy Mode on.

If you want to permanently stop MyT app Connected Services on the MyT App, first select the specific car from the Garage, then click on "Connected Services Center", select the "Active" tab and then "Connected Services". Follow the flow to deactivate the services.

For more information please see our How-to-guide.

What if I remove the VIN number of the car from MyT account? Do the services stop working?

MyT App Connected Services will stop if the Vehicle Identification Number (VIN) is removed from your account.

Can I receive data like the level of fuel left in the tank? Or whether the doors are locked?

Yes, on selected models.

In the 'Car' section you can see the current fuel level as a % of the total fuel tank capacity and the status of the vehicle's doors, windows, boot, lights and smart key.

If the car in unlocked, the lock icon will be indicated as unlocked and marked with a red dot.

Clicking on the lock icon will bring up an image of the car which shows the status of the car's doors/windows.

List of supported models:

•Yaris (as from June 2021)
•Yaris Cross
•Corolla Hatchback & Touring Sports (as from August 2020)
•Corolla Sedan (as from November 2020)
•RAV4 (as from August 2020)
•Camry (as from February 2021)
•Highlander (as from October 2020)
•Mirai (as from November 2020)
•Hilux (as from August 2021 - depending on grade)

MyT Multimedia

What is MyT Multimedia and what does it have to offer?

MyT Multimedia (called Toyota Online Services on the vehicle's multimedia device) includes several online navigation services, providing useful real-time information,e.g. traffic info and speed cam alerts.

These features require an internet connection to function. If you don't have a connected device you'll need to connect your mobile device - by sharing your Wi-Fi or Bluetooth tethering - to any Wi-Fi device/network in the car.

Every new Toyota comes with 3 years of free map updates (Map care subscription) for the navigation system as well as other services, including:

• Real-Time Traffic
• Coyote (where available) or Cyclops speed camera alert
• Google Street View (where available)
• Points of Interest
• Fuel
• Parking
• Weather

For more information please see our How-to-guides.

Why do I need an internet connection for MyT Multimedia online navigation connected services? How does it differ from normal navigation?

Embedded navigation systems receive data from a GPS satellite signal. MyT Multimedia requires an online connection to receive necessary data for Real-Time Traffic, Coyote (where available), Google Streetview (where available), Weather, Fuel, and Parking, and online POI.

Is my car compatible with MyT Multimedia?

Most Toyota models currently on sale include online navigation services, such as:

• Real-Time Traffic
• Speed camera alert
• Google Street View (where available)
• Points of Interest
• Fuel prices
• Parking
• Weather

(Availability of these services depends on model & grade. Please check with your retailer to confirm which ones are available for your vehicle.)

How much does MyT Multimedia cost?

The first 3 years (may vary by country) of MyT Multimedia navigation online services are free. After that, you can purchase a subscription. Our map care package includes all of our map updates and related online services, and our service pack includes our online services features. You can purchase a subscription in our e-Store. Check the e-Store for the latest prices.

What happens after my 3 years of free MyT Multimedia are over? Will you notify me?

You will receive notification on the screen of your in-car multimedia system 30 days before the free 3-year period ends.

In the e-Store, you can renew the Map Care pack for either 1 or 3 years. When renewing our Service Pack, you can choose between 1, 2 or 3 years. Check the e-Store for the latest prices.

What is the e-Store and where can I find it?

You can access the e-Store through the multimedia system of your car or in the My Toyota Customer Portal/Personal Site.

In the e-Store, accessed from the My Toyota Customer Portal/Personal Site, you can purchase the services offered by MyT Multimedia. You can also check the status of your current subscriptions in the e-Store via the ‘Purchased’ tab. Here you can see which subscriptions are active and the time remaining on them.

If you access the e-Store application from your car multimedia system you can download services like Coyote. You can find the e-Store by going to the ‘Menu’ section, then going to apps, and choosing ‘In Car’.

How can I purchase services from MyT Multimedia?

You can purchase services via the e-Store web platform, which can be found in the My Toyota Customer Portal/Personal Site. To find out which services you already have and the time remaining on them, click on ‘Purchased’.

Customers receive 3 years of free services for Map-care (2 map updates/year) and e-Services (Weather, Parking, Traffic, Fuel prices). After this free period, you can purchase /renew your subscriptions as required.

I bought a secondhand Toyota. MyT Multimedia Online Navigation Connected Services are already activated . Do I need to re-activate it?

You can use it straightaway but we always recommend customers create their own account so you have full control of your subscriptions. This can be done via:

• the MYT app on your mobile device - first register and then login to your vehicle
• the 'Online' menu in the vehicle's multimedia system - you will need to accept the terms of use within 14 days via the Customer Portal/Personal Site
• the MyT Customer Portal/Personal Site - once your account has been created via the web portal you can log into the multimedia with your credentials

If the account of the previous owner is still active in the multimedia unit you may still use it during the free subscription period.

How do I create a MyT Multimedia account?

Your MyT App and My Toyota Customer Portal/Personal Site account can be used on the vehicle's multimedia device. If you don’t have one, we recommend you download the MyT app and create one from there.

You can also create an account via the online Customer Portal/Personal Site or create an account via the multimedia device itself. In case of the latter, you will still need to accept the terms of use within 14 days in the My Toyota Customer Portal/Personal Site.

Can I use Google Maps, Waze, or Spotify in my car?

Yes, the majority of our models that have been released after 2019 are equipped with Smartphone integration (Apple CarPlay & Android Auto). Provided you have an online connection with your smartphone you simply need to plug your device into the vehicle's USB port. The apps will then be available through the ‘Android Auto/Apple Car Play’ menu on the infotainment screen.

See below link for vehicles that support Apple CarPlay:

https://www.apple.com/ios/carplay/available-models/

• If your Android device runs an older version than Android 10, you will first need to install the 'Android Auto' app.

• Wireless Android Auto is supported as from Android 11

What’s the best way to plan a route?

You can use the 'Share to Car' feature in the MyT App to plan your route. Please note that to enable this feature you will first need to link your car to your MyT account.

Once this is done, go to the ‘Services’ tab in the MyT app and choose ‘Share to Car’. Click on 'where to' and enter the destination address. By clicking on the ‘+’ button you can create a trip with up to 9 stops and a final destination. Then press ‘send to car’.

Once in your car, make sure you have a wi-fi connection (the easiest method is to tether Bluetooth to your smartphone). Once an internet connection is established in your car, you can download the journey.

Your pre-planned journey will be available under 'Favourites'/'Favourite destinations' in the multimedia unit.

For more information please see our How-to-guides.

When do my 3 free years of MyT Multimedia start?

The 3 year term starts as from when you put your MyT credentials into the infotainment unit.

How can I check the expiration date of my Map Care and MyT Multimedia services subscriptions?

30 days before the free 3 year period ends you will get a weekly notification on the screen of your in-car multimedia system. 15 days before the free 3 year period ends you'll receive the same message on a daily basis. Once your 3 year period has ended, a message will be shown each time you try to use the app.

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